Telephone GP Appointments by ICB
Real NHS England data for April 2026: the share of GP appointments delivered telephone, across all 35 Integrated Care Boards.
What percentage of GP appointments in England are telephone?
As of April 2026, 24.0% of GP appointments in England were telephone appointments, from 29.9 million recorded appointments. Appointments conducted by phone β used heavily for triage, results and follow-ups. The share varies across all 35 Integrated Care Boards. Source: NHS England, April 2026.
| Integrated Care Board | Telephone share | vs England |
|---|---|---|
| South East London | 33.0% | +9pp |
| Hampshire and Isle of Wight | 30.5% | +6.5pp |
| West and North London | 30.5% | +6.5pp |
| North East London | 30.4% | +6.4pp |
| Coventry and Warwickshire | 30.2% | +6.2pp |
| Kent and Medway | 29.0% | +5pp |
| Cornwall and the Isles of Scilly | 27.7% | +3.7pp |
| Bristol, North Somerset and South Gloucestershire | 27.2% | +3.2pp |
Lowest telephone share: Dorset (15.3%), Nottingham and Nottinghamshire (17.1%), Leicester, Leicestershire and Rutland (18.7%), West Yorkshire (18.9%), Staffordshire and Stoke-on-Trent (19.8%).
Check GP appointment access in your area
See your ICB's telephone share alongside its same-day rate, did-not-attend rate and Gera GP Access Score.
Select your ICB to see its real latest same-day rate, face-to-face share, did-not-attend rate, and how it ranks against all 35 English ICBs on the Gera GP Access Score.
Other appointment modes
Telephone GP appointments: frequently asked questions
- What percentage of GP appointments in England are telephone?
- In April 2026, 24.0% of GP appointments in England were telephone appointments. Appointments conducted by phone β used heavily for triage, results and follow-ups. This varies by Integrated Care Board across all 35 English ICBs. Source: NHS England Appointments in General Practice, April 2026.
- Which areas use telephone GP appointments the most?
- The share of telephone GP appointments differs markedly between ICBs. This page ranks all 35 English Integrated Care Boards by their real telephone appointment share for April 2026, against the England average of 24.0%. Source: NHS England Appointments in General Practice, April 2026.
Prefer a GP appointment that fits your schedule?
24.0% of GP appointments in England are telephone. GeraClinic connects you to a UK-registered GP online β book by video or phone, often in under 30 minutes.
Contains public sector information published by NHS England and licensed under the Open Government Licence v3.0. Source: NHS England β Appointments in General Practice (April 2026, published 28 May 2026).