Comparison · Updated May 2026
GeraClinic vs Babylon Health
Babylon Health wound down its NHS GP at Hand contract and UK consumer app in 2023. If you were one of the 2.3 million patients who used GP at Hand, this page compares your best private alternatives — GeraClinic, PushDoctor, GP at Hand (NHS app), Livi, and Numan — so you can make an informed switch.
GeraClinic vs Babylon — 10-feature comparison
| Feature | GeraClinic | Babylon Health |
|---|---|---|
| Consultation cost (general GP) | From £20 per visit, pay-per-visit — no subscription | Approx. £29 private; NHS GP at Hand was free — both wound down 2023 |
| Median wait time to see a doctor | Under 10 minutes on-demand, 7 days a week | Same-day when service was active; NHS queue could be 48h+ |
| Doctor verification | GMC / local equivalent verified per country; credential badge on profile | GMC-registered GPs (UK); verification process queried in 2019 CQC report |
| Prescription delivery | UK EPS e-prescription (collect same day) + 60+ country integrations | UK EPS when service active; delivery partnerships available |
| AI symptom checker | Built-in pre-consultation AI triage; escalates to GP if needed | Babylon AI was a key differentiator; accuracy questions raised by BMJ 2020 |
| Chronic-care / ongoing management | Structured chronic-care plans: diabetes, hypertension, mental health | Long-term condition monitoring was offered; UK programme discontinued |
| Language support | 20+ languages; doctors matched by language preference | English primary in UK; some multilingual support in app |
| OS / platform coverage | iOS, Android, and browser — no app required for first booking | iOS and Android app; no native browser booking |
| NHS integration status | Private service; UK e-prescriptions via NHS EPS | Was NHS-commissioned (GP at Hand contract); contract ended 2023 |
| Family plan | Family accounts: add dependants, shared dashboard, one payment method | No family-plan feature in consumer app |
Babylon figures per Babylon Health public disclosures, NHS England reporting, BMJ 2020, and CQC inspection 2019. Babylon's UK consumer services are no longer available; figures reflect the service as it operated when active.
If you used to use Babylon — here is what to do next
- 1Check your NHS registration. When GP at Hand ended, patients were automatically transferred back to a local NHS GP. Log in to the NHS “Find a GP” service to confirm your current registered practice.
- 2Book a private same-day GP if you cannot wait. NHS wait times for routine appointments average 12–18 days in 2026. For same-day consultations — a repeat prescription, a sick note, a new symptom — GeraClinic charges £20 with an average wait of under 10 minutes.
- 3Transfer your repeat prescriptions. Ask your NHS GP to add repeat medications to your record. GeraClinic GPs can also issue private prescriptions via UK EPS — you collect from any pharmacy that day.
- 4Set up chronic-care follow-ups if needed. Babylon offered long-term condition monitoring that many patients relied on. GeraClinic offers structured chronic-care plans for diabetes, hypertension, and mental health — with scheduled follow-up appointments built in.
Other UK telemedicine options compared
GeraClinic is not the only option. Here is an honest summary of the other services former Babylon users commonly consider.
PushDoctor
Private pay-per-visit, UK only
£30–£50 per visit
UK-only, higher price per visit, no family plan or cross-border cover.
GP at Hand (NHS app)
NHS-commissioned, England only
Free on NHS
Free but requires re-registering your NHS record and is England-only. No private option.
Livi
NHS video GP in some regions + private
Free (NHS areas) / £49 private
NHS video GP in limited English regions. Private visits at £49 — GeraClinic starts lower at £20.
Numan
Men's health subscription
From £20/month subscription
Focused on men's health (ED, hair loss, weight) — not a general GP service. Subscription-only.
Bottom line: For private, on-demand general GP care available worldwide — including when you are travelling or living outside the UK — GeraClinic at £20 per visit is the closest like-for-like replacement for Babylon's private consultation product.
Why GeraClinic for former Babylon users
- £20 per consultation — no subscription. Babylon's private visit was ~£29. GeraClinic is 31% cheaper with no monthly commitment.
- Under 10 minutes to see a doctor. On-demand queue, 7 days a week, evenings and weekends included.
- UK EPS prescriptions, same-day pharmacy collection. E-prescription sent directly to your chosen pharmacy via NHS EPS.
- AI symptom checker before you book. Our pre-consultation triage saves time and escalates to a GP only if clinically needed.
- 60+ countries. GeraClinic follows you — UK, Armenia, Georgia, Kenya, Uganda, and 55+ more. Babylon was primarily UK/US/Rwanda-focused.
- Family accounts. Add dependants, manage their appointments and prescriptions from one dashboard, one payment method.
- GeraCoins cross-product rewards. Every £1 spent earns 1 GeraCoin, redeemable across 35 Gera products — home services, jobs, learning, delivery.
Frequently asked questions
Did Babylon Health shut down in the UK?
Yes. Babylon Health wound down its NHS GP at Hand contract in 2023 and has since exited most UK consumer operations. Former GP at Hand patients were transferred to a local NHS practice. The company continues operating B2B health insurance products in some markets but is no longer a direct-to-consumer GP service in the UK.
What is the best Babylon Health alternative in the UK?
GeraClinic, PushDoctor, Livi, and GP at Hand (NHS app) are the main alternatives for private online GP consultations in the UK. GeraClinic starts at £20 per consultation with no subscription, covers 60+ countries, and includes AI symptom checker, e-prescriptions, and chronic-care plans. PushDoctor charges £30–50 per visit and is UK-only. Livi offers NHS-funded video GP appointments in some areas. Numan focuses on men's health subscriptions rather than general GP care.
How much does a GeraClinic consultation cost compared to Babylon?
GeraClinic general GP consultations start at £20 per visit, pay-per-visit with no monthly fee. Babylon's historical private consultation price was around £29 per visit; most UK users accessed it free via the NHS GP at Hand contract, which ended in 2023. PushDoctor charges £30–50 per visit; Livi is NHS-funded in some English regions; Numan starts from £20/month for its men's health subscription.
Does GeraClinic work on iOS and Android?
Yes. GeraClinic is available on iOS (iPhone and iPad), Android, and in any web browser — no app download required to book your first consultation.
Can I get a prescription through GeraClinic?
Yes. GeraClinic doctors issue e-prescriptions in every country where local regulation allows telemedicine prescribing, including UK EPS-integrated pharmacies (collect same day), Armenian e-Receipt, and Kenyan partner pharmacies. Controlled substances follow per-country rules.
Does GeraClinic integrate with the NHS?
GeraClinic is a private pay-per-visit service, not an NHS-commissioned practice. UK e-prescriptions are issued through NHS EPS so your pharmacy receives them directly. GeraClinic does not replace your NHS GP registration — it is intended for same-day private consultations, evening/weekend cover, and cross-border care while travelling.
See a UK-registered doctor today — £20, no subscription
Average wait under 10 minutes. E-prescription to your pharmacy. Cancel any time.