The Gera GP Access Index
A named, reproducible measure of how easy it is for patients to get in touch with their GP practice in England — built from the real GP Patient Survey 2025. Access is the part of the GP experience patients score lowest, and this index isolates it.
How easy is it to get a GP appointment or contact your GP in England?
The Gera GP Access Index — an equal-weighted average of three GP Patient Survey 2025 access measures — is 57.8 / 100 for England, up +2.8 points on 2024. Access improved but stays the weakest area: 75.4% rate their practice good overall, yet only 52.9% find it easy to get through on the phone. Source: NHS England, 2025.
What the index measures
The Gera GP Access Index is the equal-weighted average of three patient-reported access measures from the GP Patient Survey 2025: the share of patients who had a good overall experience contacting their practice (69.6%), who found it easy to get through on the phone (52.9%), and who found their practice website easy to use (51%). Averaged, that gives an England index of 57.8 / 100 for 2025. It summarises official NHS England statistics with a fully published method — it is not a Gera survey, and not a rating of any individual practice.
| Access measure (% positive) | 2025 | 2024 | Change (pts) |
|---|---|---|---|
| Good experience contacting the practice | 69.6% | 67.3% | +2.3 |
| Easy to get through on the phone | 52.9% | 49.7% | +3.2 |
| Practice website easy to use | 51% | 48% | +3.0 |
Website figures are reported by the source to the nearest whole percent; contacting and phone figures to one decimal place. The index is the mean of the three 2025 figures: (69.6 + 52.9 + 51) ÷ 3 = 57.8.
| Survey year | Gera GP Access Index | Change (pts) |
|---|---|---|
| 2024 | 55.0 / 100 | — |
| 2025 | 57.8 / 100 | +2.8 |
The index rose +2.8 points between the 2024 and 2025 surveys — a real improvement on every component — yet at 57.8 / 100 it remains far below the 75.4% of patients who rate their practice good overall. Getting through is still the hardest part of using a GP.
Access in the round
These GP Patient Survey 2025 measures are shown for context and are not part of the index (the index isolates getting-in-touch, not clinical quality).
| Measure (% positive) | 2025 |
|---|---|
| Good overall experience of their GP practice | 75.4% |
| Easy to contact the practice using the NHS App | 49% |
| Needs met at their last appointment | 89.9% |
| Had confidence and trust in the healthcare professional | 92.5% |
Regional and ICB results
The GP Patient Survey reports results for all 42 Integrated Care Boards and around 6,400 GP practices, so access varies widely by area. Per-ICB Gera GP Access Index values are not computed in this release — rather than publish an unverified league table, we cite one real, sourced example and point you to the official lookup.
Verified example — Humber and North Yorkshire Integrated Care Board
One of the most-improved areas in 2025: 77% of patients rated their overall practice experience good (up from 75% in 2024), 57% found the practice website easy to use and 54% found the NHS App easy to use — all above the England average — from 19,172 responses (32% response rate). Source.
Look up any ICB or GP practice at gp-patient.co.uk or via NHS England statistics.
The Gera GP Access Index stands at 57.8 / 100 for England in 2025 — up +2.8 points on 2024, but still the weakest part of the GP patient experience.
- Good experience contacting the practice
- 69.6%
- Easy to get through on the phone
- 52.9%
- Practice website easy to use
- 51%
As of 2025. Source: GP Patient Survey 2025 — National Results (NHS England).
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Frequently asked questions
- What is the Gera GP Access Index?
- The Gera GP Access Index is a named, reproducible measure of how easy it is for patients to get in touch with their GP practice in England. It is the equal-weighted average of three patient-reported access measures from the GP Patient Survey 2025: overall experience of contacting the practice, ease of getting through on the phone, and finding the practice website easy to use. For 2025 it stands at 57.8 / 100. It summarises official NHS England statistics; it is not a Gera survey and not a rating of any individual practice.
- What is the current GP access score in England (2025)?
- The Gera GP Access Index for England is 57.8 / 100 in 2025, up +2.8 points on 2024 (55.0 / 100). Access improved year-on-year but remains the weakest-scoring part of the GP patient experience: while 75.4% of patients rate their practice good overall, only 52.9% find it easy to get through on the phone.
- How is the index calculated?
- It is the simple mean of three GP Patient Survey 2025 positive-response percentages, each weighted equally: 69.6% good experience contacting the practice, 52.9% easy to get through on the phone, and 51% finding the practice website easy to use. (69.6 + 52.9 + 51 ) ÷ 3 = 57.8. Anyone can recompute it from the published figures. Full detail is on the methodology page.
- How easy is it to get through to a GP on the phone in England?
- In the GP Patient Survey 2025, 52.9% of patients said it was easy to get through to their GP practice on the phone, up from 49.7% in 2024. It is the lowest-scoring of the three access measures in the index.
- Where does the data come from and can I check my own practice?
- All figures are from the GP Patient Survey 2025 — National Results (NHS England), based on 702,837 responses (25.8% response rate) collected 30 December 2024–1 April 2025 by Ipsos for NHS England, published 10 July 2025 under the Open Government Licence v3.0. The survey reports results for all 42 Integrated Care Boards and around 6,400 GP practices — you can look up your own ICB or practice at gp-patient.co.uk.
- Is the Gera GP Access Index an official NHS figure?
- No. The underlying percentages are official NHS England statistics, but the index itself is Gera's own transparent summary of them — an equal-weighted average, published with its full method so it can be independently reproduced and checked. It is general information, not medical advice, and not a ranking of any named practice.
See appointment waiting times where you live
The Gera GP Access Index measures getting in touch. For how quickly appointments actually happen — same-day rates, face-to-face vs phone, and the Gera GP Access Score across all Integrated Care Boards — see the appointments data.
Work in UK general practice
Pressure on GP access is, in part, a workforce story. If you are a clinician who has independently decided to work in the UK, Gera publishes free, plain-English pathway information on registration and the routes into NHS practice.
Gera provides career pathway information for clinicians who independently choose to migrate and does not actively recruit from countries on the WHO Health Workforce Support and Safeguards List.
Contains public sector information published by NHS England and licensed under the Open Government Licence v3.0. Source: GP Patient Survey 2025 — National Results (NHS England) (2025, published 10 July 2025).
Read the full Gera GP Access Index methodology.
Editorial data review: figures on this page are drawn directly from the official public source cited here and were cross-checked against that source at publication; derived values (percentages, medians, index scores) are computed from those published figures using the stated methodology — nothing is estimated or invented. Last reviewed: 2026-07-03. This page is general information, not medical advice.
Related NHS & health data
Every figure comes from official, openly licensed sources. These data hubs link together so you can see the whole health picture for an area.
- A&E waiting timesHow England’s A&E departments perform against the 4-hour standard, by trust.
- Ambulance response timesCategory 1–4 ambulance response times across England, from NHS England data.
- GP appointment accessHow quickly patients get a GP appointment, including same-day and longer waits.
- NHS dental accessWhere you can still get an NHS dentist, by area, from official activity data.
- NHS waiting listThe size of the NHS elective waiting list and how it changes over time.
- NHS costsWhat NHS care costs the system, by service area, from published reference costs.
- Disease prevalenceRecorded prevalence of long-term conditions across GP practices, by area.
- Vaccination uptakeFlu and COVID vaccination coverage across England, from UKHSA and NHS data.
- GP prescribing intensityHow prescribing volumes vary between GP practices and regions, from NHS BSA data.
- Healthiest placesWhere health outcomes are strongest across the UK, from ONS and public-health data.