GeraClinic Tutorial: A Step-by-Step Walkthrough From Signup to Prescription

Most telemedicine tutorials stop at “click Sign Up.” That is not useful. This walkthrough covers every screen you will see between the moment you first open GeraClinic and the moment your pharmacy hands you the prescription. If you have never used an online doctor before, this is enough to get you from zero to treated today.

Step 1 — Create Your Account

What you will see

Open geraclinic.com and click Sign up in the top right. You are asked for an email, a password (twelve characters minimum), your full legal name, and your date of birth. A country picker appears in the top nav — pick the country where you currently are, not where you were born. The platform uses your current country to determine which regulator applies and which payment rails are offered.

What to watch for

If you plan to cross borders during treatment (for example, a chronic-condition patient who splits the year between the UK and Armenia), flag this in the medical history step so the doctor can set up continuity-of-care notes.

Step 2 — Verify Identity

The platform asks for a photo of a government-issued ID and a selfie. Uploads are encrypted in transit and stored with GDPR-equivalent controls. Verification is usually automated and completes in under sixty seconds. Manual review, triggered when the automated check is not confident, takes up to four hours.

Country-specific IDs are accepted directly: Aadhaar or passport for India, NIN for Nigeria, national ID card for Armenia, BDRC NID for Bangladesh, passport for the UK and US. Do not upload a US Social Security card — it is not needed and should not be requested.

Step 3 — Describe Your Symptoms

You are shown a structured symptom intake form. Fill in: main complaint, how long it has been going on, whether it has changed, any previous diagnosis you are aware of, your current medications, and allergies. This intake is not a triage — it is background the doctor reads before the consultation so you do not spend the first five minutes of paid time repeating your chart.

You can attach files here: photos of a rash, a PDF of a blood test, an ECG exported from a smart watch. These attachments are stored in your record and visible to every future GeraClinic doctor you see.

Step 4 — Choose a Doctor and Time Slot

The platform shows doctors whose licence covers your current country. Each doctor’s profile lists their registration number (GMC, MDCN, NMC, etc.), languages spoken, specialties, and next available time slot. General practitioners typically have slots within the hour; specialists have slots within twenty-four to seventy-two hours.

Pricing is shown before you book. If you have a Gera Prime subscription, the price on screen reflects that. If you do not, you see pay-per-visit pricing in your local currency.

Step 5 — Attend the Video Consultation

Join the call from the same browser or the GeraClinic mobile app. Five minutes before the slot, you are asked to test your microphone and camera. The consultation starts with the doctor greeting you by name and confirming what they have read in your intake form. Most consultations are ten to fifteen minutes; complex ones can go longer at no extra charge if the doctor judges it necessary.

During the call, the doctor can: issue an electronic prescription, request additional tests (sent as a referral to a partner lab), refer you to a specialist, or recommend an in-person visit if the condition requires physical examination.

Step 6 — Receive Prescription and Notes

Within ten minutes of the call ending, you receive two items in your account: a signed consultation summary (PDF) and, if clinically indicated, an electronic prescription. The prescription is sent directly to your chosen pharmacy — Boots or LloydsPharmacy in the UK, NAFDAC-registered pharmacies in Nigeria, Apollo/MedPlus in India, Idram-linked pharmacies in Armenia. You collect the medication with a government ID and a short prescription code shown in the app.

The full consultation record is now part of your GeraClinic file. You can export it as PDF, share it with your in-person GP, or bring it to a follow-up consultation with the same doctor to preserve continuity.

Common Questions After the First Consultation