Frequently Asked Questions

Search for a doctor by specialty, language, or availability. Click "Book Consultation" and choose a video, audio, or chat appointment. You'll receive a confirmation with a secure link. Most doctors are available within 30 minutes for urgent consultations.

Yes. Licensed doctors on GeraClinic can issue digital prescriptions valid in your country. After your consultation, the prescription is sent to your preferred pharmacy or delivered to your door via our partner pharmacies in supported regions.

Your GeraClinic GP can issue a specialist referral during or after your consultation. Referrals are issued digitally and forwarded directly to the specialist's clinic. You can also book specialist consultations directly on GeraClinic without a referral in most countries.

Absolutely. GeraClinic is HIPAA-equivalent and GDPR compliant. All consultations are end-to-end encrypted. Your data is never sold to third parties. You control who accesses your records — you can share them with other doctors on the platform or export them at any time.

GeraClinic works with major health insurance providers in each country. Enter your insurance details in your profile and eligible consultations will be billed directly to your insurer. We also offer affordable self-pay rates starting from 10 per consultation.

Consultation fees vary by doctor, specialty, and country. General practitioner consultations start from 10, and specialist consultations from 25. All prices are shown upfront before you book. There are no hidden fees.

GeraClinic is not a substitute for emergency services. If you are experiencing a life-threatening emergency, call your local emergency number immediately. Our platform is designed for non-emergency consultations, follow-ups, chronic condition management, and second opinions.

Yes. Your full medical history, consultation notes, lab results, and prescriptions are stored securely in your GeraClinic health record. You can access them anytime from the app or web, and share them with any doctor inside or outside the platform.

Every doctor on GeraClinic is manually verified before they can practice on the platform. We check medical licenses, board certifications, and professional standing in their country of registration. Ratings and reviews from real patients are visible on every profile.

GeraCoins are Gera's loyalty currency. You earn coins for completing your health profile, attending consultations, and writing reviews. Redeem coins for discounts on future consultations or other Gera services like GeraRent or GeraEats.