How to See a Doctor Online in Brazil (Telemedicine Guide 2026)

An online consultation with a Brazilian doctor is a fifteen-minute video call with a CRM-registered physician, followed by a digitally signed prescription that is valid at any farmácia from Manaus to Porto Alegre. It costs a fraction of an in-person specialist visit in São Paulo or Rio and is fully legal under federal law 14.510/2022.

This guide covers what the Conselho Federal de Medicina (CFM) actually permits, which conditions suit a remote visit, how digital prescriptions work, what you will pay in reais, and how Pix and SUS integration fit into the picture.

Is telemedicine legal in Brazil?

Yes, permanently and at federal level. Law 14.510/2022 (published 27 December 2022) made telemedicine a permanent mode of practice. CFM Resolution 2.314/2022 defines the operational standards: the doctor must be registered with a Conselho Regional de Medicina, must obtain informed consent, must keep medical records for at least twenty years, and may issue digital prescriptions signed with an ICP-Brasil certificate. The Sociedade Brasileira de Medicina de Família e Comunidade has endorsed the rules as aligned with primary-care best practice.

Which conditions does an online visit cover?

International and Brazilian primary-care studies agree that roughly 60–70% of GP visits can be handled remotely. Common use cases on GeraClinic Brazil include:

• Respiratory illness: gripe, resfriado, COVID-19, bronquite, sinusite
• Skin conditions: dermatite, micose, acne, urticária — video provides excellent visual assessment
• Women's health: anticoncepção, TPM, SOP, menopausa, infecção urinária
• Mental health: ansiedade, depressão, insônia — a particularly large remote caseload in Brazil
• Chronic disease follow-up: diabetes, hipertensão, tireoide, colesterol — especially for renewal of receitas de uso contínuo
• Pediatria: doenças comuns da infância, with parental observation and video
• Segunda opinião médica: reviewing a diagnosis or treatment plan

How do digital prescriptions work?

Under CFM rules, a receita digital signed with an ICP-Brasil certificate is legally equivalent to a paper prescription. It carries a QR code and a unique identifier that pharmacies can verify. Drogasil, Drogaria São Paulo, Drogaria Araujo, Panvel, Pague Menos, and every Rede Farmácias Popular location accepts them. Receita branca and receita azul (controlled substances) can also be issued electronically, subject to the same dispensing rules at the pharmacy.

How much does it cost in reais?

• GeraClinic consultation: from R$59 per visit; R$149/month unlimited plan
• Consulta particular com clínico geral: R$200–R$400 in São Paulo/Rio
• Especialista particular: R$300–R$700+
• SUS: free but long waits, particularly for specialists
• Plano de saúde: varies by operator; many now reimburse telemedicine

How does Pix payment work?

Pix is the default payment method on GeraClinic Brazil. Choose Pix at checkout, scan the QR code in your banking app, confirm, and your consultation is paid for in seconds. Cards (Visa, Mastercard, Elo, Hipercard), Apple Pay, Google Pay, and boleto are also supported.

Can I use this with my plano de saúde?

Some planos (including SulAmérica, Bradesco Saúde, Hapvida, Amil, Unimed) now reimburse telemedicine against a submitted recibo. Check your plan's rules; GeraClinic issues an invoice with the CRM and CNPJ details required for reimbursement.